Privacy Policy

This policy describes how Favcore Tech Private Limited ("Favcore," "we," "our," "us") collects, uses, shares, and secures your personal information (data) through https://favcore.com/, our mobile application, and m-site (collectively, the "Platform").
Your trust is important to us. We recognize the importance of secure transactions and information privacy.
1. Your Consent
By visiting the Platform, providing your information, or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.
If you do not agree to these terms, please do not use or access our Platform.
Please note that we do not offer any products or services under this Platform outside India, and your personal data will primarily be stored and processed in India. We also utilize third-party cloud services such as AWS cloud.
2. What Information Do We Collect?
When you use our Platform, we collect and store information provided by you from time to time. Once you provide us with your personal data, you are no longer anonymous to us. Where possible, we indicate which fields are required and which are optional. You always have the option not to provide data by choosing not to use a particular service, product, or feature on the Platform.
We may collect various types of information for different purposes:
•    Personally Identifiable Information: This may include your email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details. In some cases, medical or health-related information may also be collected (e.g., for specific products/services).
•    Account and Transaction Information: We collect this information when you set up an account or conduct transactions with us. This includes using contact information to send you offers based on your past orders and interests.
•    Behavioral and Preference Information: We may track your buying behavior, preferences, and other information you provide on our Platform. This information is used to conduct internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users.
•    Technical and Usage Information: This may include the URL you came from, the next URL you go to, your computer browser information, and your IP address.
•    User-Generated Content: If you choose to post messages on our message boards, chat rooms, or other message areas, or leave feedback on the Platform or on social media handles maintained by us, we will collect the information you provide.
•    Loyalty and Membership Program Information: If you enroll in our loyalty and membership programs offered by Favcore, we will collect and store your personal data such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic, and work details. We will also collect information related to your transactions on the Favcore Platform and third-party business partner platforms.
•    Sensitive Information (with your consent): With your consent, we may have access to your SMS, instant messages, contacts in your directory, location, camera, photo gallery, and device information.
•    Regulatory and Business Information: We may request you to provide PAN, GST number, government-issued ID card/number, and Know Your Customer (KYC) details for:
o    Issuing GST invoices for products and services purchased for your business requirements.
o    Enhancing your experience on the Platform and providing you access to products and services being offered by us, sellers, affiliates, or lending partners.
3. How Do We Use Your Information?
We use your personal information for various legitimate business purposes, including:
•    Service Delivery: To take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers.
•    Customer Experience Improvement: Assisting sellers and business partners in handling and fulfilling orders, enhancing customer experience.
•    Operational Efficiency: Resolving disputes, troubleshooting problems, promoting a safe service, collecting money, measuring consumer interest in our products and services.
•    Communication and Personalization: Informing you about online and offline offers, products, services, and updates; customizing and enhancing your experience.
•    Legal and Security Purposes: Reporting to regulatory authorities where required, identifying and defending against error, fraud, and other criminal activity. Enforcing our Terms of Use.
•    Internal Research and Analysis: Collecting and analyzing demographic and profile data on our users' activities to continually improve our product and service offerings. IP addresses are used to help diagnose problems with our servers and to administer our Platform.
•    Surveys: Requesting you to participate in optional surveys conducted by us or a third-party market research agency. These surveys are used to customize your experience on our Platform, providing you with content that we think you might be interested in.
4. Cookies and Similar Technologies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information.
We offer certain features that are only available through the use of a "cookie." We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is tailored to your interests. Most cookies are "session cookies," meaning they are automatically deleted from your hard drive at the end of a session.
You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
We use cookies from third-party partners like Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.
5. Sharing of Personal Data
We may disclose your personal data to third parties, such as sellers, business partners. This disclosure may be required to provide you access to our products and services; for the fulfillment of your orders; to enhance your experience; to provide feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; and to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our products and services.
We may disclose personal data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal data to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; to respond to claims that an advertisement, posting, or other content violates the rights of a third party; or to protect the rights, property, or personal safety of our users or the general public.
We and our affiliates will share/sell some or all of your personal information with another business entity if we (or our assets) plan to merge with, or be acquired by that business entity, or in the event of re-organization, amalgamation, or restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal data.
6. Links to Other Sites
Our Platform may provide links to other websites or applications that may collect personally identifiable information about you, and you will be governed by their privacy policies. Favcore will not be responsible for the privacy practices or the content of their privacy policies, and we request you to read their privacy policies before disclosing any information to them.
7. Security Precautions
We maintain reasonable physical, electronic, and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access.
However, by using the Platform, users accept the inherent security implications of data transmission over the Internet and the World Wide Web which cannot always be guaranteed to be completely secure, and therefore, there will always be some inherent risks regarding the use of the Platform. Users are responsible for ensuring the protection of their account login and password records.
8. Your Rights and Choices
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account with us. If you do not wish to receive promotional communications from us, please unsubscribe/opt-out by logging into the Platform's Notification Preferences page https://www.Favcore.com/communication-preferences/email.
We take every reasonable step to ensure that your personal data that we process is accurate and, where necessary, kept up to date, and any of your personal data that we process and you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified.
You can directly access, correct, and update your personal data provided through the functionalities on the Platform. You can remove certain non-mandatory information by logging into our website and visiting the profile and settings sections. You may also write to us at the contact information provided below to assist you with these requests.
You have the option to withdraw your consent already provided by writing to us at the contact information provided below. Please mention "For withdrawal of consent" in the subject line of your communication. We will verify such requests before acting on your request.
Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with this Privacy Policy, the associated Terms of Use, and applicable laws. If you withdraw the consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict us from providing our services for which we consider that information to be essential.
9. Children's Information
Our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18. If you have shared any personal data of children under the age of 18, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
10. Data Retention
We retain your personal data in accordance with applicable laws for as long as it is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data relating to you if we believe it may be necessary to prevent fraud or future abuse, to enable Favcore to exercise its legal rights and/or defend against legal claims, or if required by law. We may continue to retain your data in an anonymized form for analytical and research purposes.
11. Changes to Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy was last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
12. Grievance Officer
The name and contact details of the Grievance Officer are provided below:
Praveen Singh Favcore Tech Private Limited 69/366 Sector 6 Mansarovar Jaipur – 302020, Rajasthan, India. Email: support@favcore.com
13. Customer Support
If you have a query, concern, or complaint in relation to the collection or usage of your personal data under this Privacy Policy, please contact us at support@favcore.com.
You can reach our customer support team to address any of your queries or complaints related to products and services by clicking the link, selecting your order and choosing the 'Need Help' option, or you can also contact us via chat: https://favcore.com/support
Last Updated: July 2025