Refund Policy

At Favcore, we are committed to providing the best experience to our customers. Our refund policy is designed to ensure clarity and transparency for the various services provided on the platform.
1. General Refund Principles
•    Refund Processing: For any product or service, a refund will be processed once the returned product has been received by the seller, or a service-related complaint has been duly evaluated and verified.
•    Method of Refund: Refunds will generally be made via the original payment method. For Cash on Delivery (COD) orders, refunds may be issued to your Favcore Wallet or via bank transfer.
•    Refund Timeline: Once a refund is approved, it will be processed within 5-7 business days as per bank/payment gateway policy.
2. Product Marketplace Refund Policy
General Rules for Successful Returns:
•    After accepting delivery, you cannot request a refund. You are requested to open or check the product before taking the order. After accepting the order, no refund will be issued, except for manufacturing defects or any such problem that could not be checked at the time of delivery.
•    After accepting the order, no return request will be processed except for manufacturing defects. In such cases, category-specific replacement/return general conditions will apply.
•    Food Products: In the case of food products, no refund will be provided. However, Favcore may consider a partial refund based on its discretion and after investigation. This refund will in no case be equal to the total order value and will always be less, which will be determined by Favcore at its sole discretion.
•    Grocery Items: No refund will be processed for grocery items after delivery.
•    Products Requiring Installation: For products where installation is provided by Favcore's service partners, do not open the product packaging yourself. Favcore authorized personnel shall help in unboxing and installation of the product.
•    Furniture: Any product-related issues for furniture will be checked by authorized service personnel (free of cost) and an attempt will be made to resolve the issue by replacing the faulty/defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
•    Restriction on Returns: Favcore reserves the right to restrict the number of returns created per order unit, after the evaluation of the product/order defect is undertaken by Favcore’s authorized representative.
3. Parcel Service Refund Policy
•    Responsibility for Parcel Contents: It is explicitly stated that Favcore will not be responsible for any product given for parcel delivery. Customers are advised not to send any valuable items through parcels. Favcore will not be responsible for any loss, damage, or any other harm to any parceled product; it should be sent at your own discretion.
•    Service Fee Refund: Refunds for parcel service will only consider the service fee, not the contents of the parcel. If the service is not provided (e.g., pickup did not happen) or there is a significant error in the service (e.g., severe delay due to which the purpose of delivery was not met), a full or partial refund of the service fee may be given.
•    Complaint Procedure: For any complaints related to parcel service, customers should immediately contact Favcore customer service.
4. Vehicle Booking Refund Policy
•    Cancellation (by Customer):
o    For cancellations made before the scheduled pickup time, a refund may be provided as per the cancellation policy.
o    In case of late cancellations or no-shows, cancellation charges may apply, and no refund may be given.
•    Cancellation (by Driver/Favcore): If the booking is canceled by the driver or Favcore, the customer will receive a full refund.
•    Waiting Charges and Additional Fees: Additional charges such as toll taxes, parking fees, or for extended waiting periods are to be paid directly by the customer to the driver. The refund of these charges should be settled directly between the driver and the customer, unless there is an error on Favcore's part.
•    Service Quality: For any issues related to service quality, customers should contact customer service. The matter will be reviewed and a partial refund or credit may be considered at Favcore's discretion.
5. General Conditions
•    How to Request a Refund: All refund or return requests should be initiated through the Favcore app or by contacting our customer service.
•    Favcore's Discretion: Favcore holds the final right to accept or reject any refund request under its refund policy, based on the information provided and the evaluation of the case.